Customer Testimonials

Thank you for the wonderful job you've done for us. We are sure to enjoy our "New and Improved" house for a long, long time because of your dedication and expertise in your profession. We are thankful to have people like you around.

The Jeangs

Thank you Terry for making this a good experience. We are very pleased with the result. You're wonderful to work with, and we will continue to recommend your company.

Thanks so much.

Glynda Apgar

HNI Services practically rebuilt our house. They installed an extensive amount of flooring tile, put in Heating and Air Conditioning system, built the back deck, constructed the driveway turn around pad and painted all the inside. They completed the work on time, on budget and left the premises clean. We very highly recommend Terry Grier and HNI Services.

Charles Tarrant

Thank you so much for your hard work and commitment on our project. We really enjoy our add on. Good luck in all that you do, and God bless you and your family.

Barbara Williams

I just wanted to take this opportunity to praise you and your company for an excellent job.

I was very impressed with everything you presented, from the thorough bid to the final detail. As you are well aware, you were the highest bid (out of 3), but I felt that your company was more professional and would do a better job than the others. I wasn't wrong.

Thanks again for a job well done!

Karon Stewart

Ron and I want to thank you for doing such an excellent job on remodeling and updating our home. You were particularly helpful in pointing out the various remodeling options we might consider and discussing different problems associated with some of the changes we wanted to make.

We would highly recommend HNI Services to anyone.

Ron Kahl and Pat Biddle

We are really enjoying our home, thanks to you and your fabulous crew. Everything we imagined in our minds became reality when you and your team of experts finished remodeling our old townhouse, turning it into a showplace.

Neighbors and friends walk through the front door exclaiming that it is hardly the same place. We find ourselves smiling with delight, relishing the compliments and spouting praises about HNI Services.

Dianne Heitmann

Outstanding job! From the initial contact to the job completion. Terry, the office staff and subcontractors provided professional, quality and courteous service.

Robin Cunningham

Bob and I are delighted with the back porch that you added to our home this past summer. We greatly appreciate the time you spent visiting with us on the front-end of the project to understand our needs, desires, and concerns. You had many ideas that we had not considered. Your plans were thorough, creative, professional, and delivered promptly on time.

Throughout the project, your workers always arrived early, were respectful of our schedule, and worked hard to keep the area clean and safe. We were appreciative that you monitored the work progress closely on a daily basis. You were always quick to return any phone calls and to address all of our questions. Not only was the workmanship impeccable, the work schedule was tightly followed, and the architecture matches our existing home so perfectly; one would never know that the back porch addition was not an original structure to the house. As Bob has said many times, you are a class act and we are appreciative of your integrity and strong work ethic.

Thank you very much for making this area of our home such a wonderful gathering place for family and friends.

Bob and Marjo Richmond

Bobbie and I are extremely happy with our improved home. The quality of workmanship you provided resulted in seamless integration from existing structure and facades to interior cabinetry and finishes. The accountability, courtesy and professionalism of your office staff and subcontractors are second to none. Our extremely high expectations were met from initial design consultation to project completion. We hold the professional services you provided in high esteem. Aside from providing a quality product, you are wonderful to work with. We would not hesitate to recommend your services.

Hilton & Bobbie Verrett

In all the mayhem of Hurricane Ike, we knew that HNI Services would restore the house into even better condition than it was before.

Steve Tyring and Pattie Lee

Just a short note to let you know that everyone who saw the house was impressed and most of the potential buyers and neighbors wanted to know who did the work. We were glad to tell them!

I would go on to say that if you wanted something done quickly and on the cheap side, HNI Services and Terry Grier is not the contractor for the job. However, if you want a job done right, at a fair price and are willing to invest the time to make sure that happens, call Terry Grier. I would also say that since I wasn't living in the area anymore, I needed someone I could trust to make good decisions if my wife or I weren't available.

The house's appraisal report noted that the 40 year old house looked no more than 10 years old!

Thanks again for a great job.

Bill and Sharyn Best

My wife and I have a bayhouse in Kemah, Texas that we have owned for 10 years. Over those years we have found that it is not just a second home to us. This house is a family home with our whole extended family and friends experiencing many good times together and memories that we will all treasure. We have also found that because we used this home so much, our needs had changed. We wanted to add onto our home and improve it to fit our current needs.

I noticed an ad in a local publication for HNI Services and decided to give them a call. My wife and I met with the owner Terry Grier at our residence and showed him our plans. We expected Mr. Grier to cringe when we told him I was an architect and my wife was an interior designer. We also expected him to cringe when we showed him the plans we had drawn ourselves. Amazingly, he did not cringe at all. We are accustomed to trades thinking it is difficult to work with architects and interior designers because we are picky. We were impressed that he did not consider that a problem. We were also impressed with how organized and efficient he seemed to be. We both had a good feeling about Mr. Grier.

We were progressing with our plans with Terry Grier when Hurricane Ike hit Galveston Bay area. Our home was damaged and we needed help. Mr. Grier immediately came to our rescue and used his talent and in demand resources to help us rebuild. During this reconstruction, my wife and I decided it was a good time to just start our addition since we were already in construction disarray. Our business with Mr. Grier and HNI Services proceeded for well over a year. During this time, we got to know Terry Grier, his wife Tamara and their company and subs pretty well. We can honestly say that this has been a graet working relationship during this time. We now consider them friends. They are organized, efficient, friendly, and available and have the highest integrity. The job is not done until it is done to your satisfaction. That meant a great deal to us. We are also proud to say that Terry, Tamara and their company won two prestigious awards on our project. Our home is just like we wanted and of the highest quality. We would be very confident recommending HNI Services to anyone.

Carl A. Joiner

Karen and I are completely satisfied with the project that you completed at our home. Being that this was the first remodeling project that either one of us had undertaken, we had numerous questions regarding certain aspects of the project and doubts regarding some of our decisions. You were able to put these issues to rest. We appreciate your patience and understanding.

We were impressed that you had workers scheduled for every day of the week. Our neighbors even noticed that there wasn't a day that went by that we didn't have contractor activity at our house.

I understand that many of your projects occur when the property owners are away from the residence. Understandably, it is more difficult for you when the homeowners are living at the residence undergoing the project. We fell into the latter category. You kept the damage control under control and made living conditions the best you could do under the circumstances. We appreciated your daily consideration. The project areas were always clean and as organized as they could be.

Thank you for treating our house "as if it was yours" during this project time period. Karen and I feel that the best decision we made during this project was deciding to contract with HNI Services.

Robert and Karen Zalud

We are so excited and pleased with our new addition, game room and outdoor kitchen patio. You provided such professional and responsible trades and sub-contractors. In addition to the quality workmanship, you made the transition period a smooth one.

If we decide to add another wing, we will be sure to call you!

Mike, Pat & Chris Creech

Thank you so much for the wonderful job you just completed at our home. You exceeded our every expectation and the finished product is a wonderful addition to our home that our entire family is already enjoying. You, your staff and your subcontractors were all courteous and helpful and everyone delivered what they promised.

As you know, we did not begin our project with HNI Services. My wife and I decided in October of 2003 to add a second story game room and office to our existing one story home. Not knowing where to begin, we pulled various fliers and advertisements to find a pool of contractors to interview. After interviewing the contractors and calling their references, we decided upon someone whom we thought was trustworthy. After initiating the contract, it took him three months to begin work on the addition. After he began working, the excuses and headaches only increased. After our frustrations became intolerable and we discovered that he did not have proper permits for the job and had not fully paid his subcontractors, we fired the general contractor.

As you can imagine, my wife and I were very frustrated and confused. We were out all the money we paid the original contractor. Our house was a construction zone that was uncomfortable and unsafe for our children. We needed to complete the project, but we did not know where to turn.

Fortunately one of the subcontractors that worked on our addition was Houston-Stafford Electric. One of their representatives notified us to let us know that our original general contractor had not paid them. He also suggested that if we wanted the project done right we should contact HNI Services. That was the best advice we ever received.

From our initial meeting with you, we could tell something was different. You took a great deal of time to fully inspect our home in its current condition and suggest possible options for completing the project. You fully explained what to expect with the various options. In the end, we decided to remove the work completed by the first contractor and start from the beginning.

You clearly told us what to expect, when it would occur, and what was needed of us. You were on the job site at the beginning and end of each workday. We talked nearly every day and had a defined way of relaying messages when we were unable to talk. You understood our desires and intentions and made them your own. All of the subcontractors that worked on this project were courteous, respectful and polite. There were no major problems, which is unusual. Even more unusual to me was that you seemed to agree with us anytime we thought something didn't quite look right or needed to be touched up. It was very reassuring to have someone as detail oriented and meticulous as yourself managing this project. You take great pride in your work and you do your best to deliver a quality, custom project.

We are extremely happy we found HNI Services and chose you to complete our remodeling project. We will contact you if any needs arise in the future and would recommend you to anyone in need of the services provided by HNI Services. Please feel free to use us as a reference. Thank you again and best of luck!

Brad and Amy Thompson

Sunny and I would like to take this opportunity to commend you on the absolutely outstanding quality and workmanship that HNI Services provided in building the room addition recently completed by your company for us.

The entire experience of dealing with you and your professional staff was nothing less than superior throughout the entire project as well.

From the beginning, we were provided with excellent support as well as suggestions on the most fitting design down to the littlest detail, as well as a courteous and timely response to all our questions, observations, and suggestions. We very much appreciate the fact that your staff constantly wrked with us to advise and explain the project as we continued through the construction process.

Over the years, we have spoken with various friends and relatives that have been through adding on a room addition to an existing structure. None has enjoyed the success that we have had in working with your company.

It is interesting to note that even as some of the inspections were performed, the inspectors made several comments with regard to the high quality of materials and construction provided by HNI Services, which is clearly an interesting and rare testament to your service. Additionally, we have many friends who are in the construction business themselves comment on the excellent quality and beauty of the room addition.

The finished product is an excellent example of what can be done when a builder is "truly committed to his craft." We will, and have, provided our highest recommendations of HNI Services as the builder of choice for projects such as ours.

Sunny and David Moles

We are so pleased with our new sunroom! Thank you for making this project so enjoyable for us.

We appreciate the care you gave right from the start of the project. HNI Services took the time to explain the pre-construction and construction process in detail so we understood everything in advance.

Our neighbors really appreciated being informed by HNI Services as to what was happening. HNI Services was so careful to keep the worksite clean and make as little disruption as possible for us and our neighbors.

Terry, John and Kiowan were all wonderful to work with. They listened to any concerns we had and were patient enough to answer all questions. We really feel like they were building this room as if it was for them. The attention to detail was amazing.

We would definitely use HNI Services again and would recommend them to anyone considering a remodeling project.

Ed and Margie O'Keefe

Appreciation for a Good Job

I want to let you and your team know that Sandy and I very much appreciate the fine job that you did on our new room. I know that I nitpicked a lot of details as we went along, but I think that the process helped us to end up with the room as we wanted it. You had a fine scheduling approach, where something useful took place nearly every day. We were favorably impressed with many of your subcontractors, especially those associated with framing, trimming and roofing. And Karl Voelkel made a substantial contribution in translating our ideas into something that could be built.

We are very pleased with the high quality of the end result.

Sandy and Bob Pannet

Over a year ago, we sought contractors to do a rather extensive remodeling of an upstairs bedroom. This job entailed taking out walls, redesigning, and enclosing a porch, as well as some roofing, electrical, bring and flooring work.

We met with three contractors and chose HNI Services. We had seen evidence of their work in our development that appeared to be "first rate" and the professionalism that was exhibited when we met them convinced us that they were the ones we wanted to work in our home.

We were not disappointed with our decision. The work commenced on time and every effort was made to keep the construction area picked up and looking neat.

Inspection of the job revealed a less than a 100% result on the wood floor. Therefore, it was completely redone; not at our request, but at theirs. We couldn't be happier with the results and the courteous workmen who performed this remodeling.

Because of our complete satisfaction dealing with HNI Services, when we decided to have a wood floor installed in our family room this fall we didn't even bother calling anyone else. We knew the job would be done correctly and that there would be no surprises.

If we have any building or remodeling needs in the future, we will not hesitate to contact HNI Services, and we highly recommend them to anyone seeking quality work and professional treatment.

Mr. and Mrs. Todd Wheeler

We are really enjoying our home, thanks to you and your fabulous crew. Everything that we imagined in our minds became reality when you and your team of experts finished remodeling our old townhouse, turning it into a showplace.

Neighbors and friends walk through the front door exclaiming that it is hardly the same place. We find ourselves smiling with delight, relishing the compliments, and spouting praises about HNI Services. Jamie's built-in cabinets are truly a hit and Tommy's expert painting made them all first class.

The steam shower is by far the favorite item of most who visit and we love to demonstrate just how much steam it can produce within minutes. We are both enjoying it immensely and want to thank you again for the effort that it took you to design and install.

This will be our home forever and although we would not change one thing about it, we want you to know that we would hire your company again, without hesitation, if we ever needed a remodeling contractor. Thanks to you, Joe and Ruby, remodeling was a real pleasure, even while living in the rubble.

Dianne and Greg Heitmann

I appreciated your attention to detail and your guidance when I needed to make decisions.

Roxann Huddle

I appreciated your very professional approach and transparent and organized billing – much better than my previous experience with another remodeling contractor. You took care to keep the house clean and minimize any damage to other parts of the house. I'm very pleased with the finished product.

Karla Colle

We were very pleased with the thought you put into our project/repair, as well as how easy it was once started! We'll use you again. Thank you!

Molly Schmidt

Our project was managed in an exceptionally professional manner, and the craftsmen were excellent.

Kenneth & Doris Gillbreath

Our nightmare kitchen was transformed into a dream kitchen! Thank you!

Pam Huddleston

Thank you for your expertise. Your company is so well organized that we at Bay Oak Sales office refer you to the many calls we receive from former customers who need additional work. I am sure glad you helped us!

JoAnn Mathresh

We want to tell you how happy we are with the quality of work we received. The result of our remodeling project is everything and more than we expected. We commend you on a job well done.

Patsy Steele

Your workmanship and attention to detail exceeded expectations. We are delighted with the final result.

Kristina Wheeler